General

  • By booking or attending a class, you agree to these Terms and Conditions.
  • Vyla Pilates reserves the right to update these terms at any time.
  • All clients must be aged 18 years or older (unless otherwise stated).

Bookings & Payments

  • All sessions must be booked and paid for in advance via our booking system.
  • Payments are non-transferable and non-refundable unless stated otherwise.
  • Packages, memberships, and class credits have set expiry dates and cannot be extended.
  • Prices are subject to change; notice will be given prior to any adjustment.

Cancellations & No-Shows

  • A minimum of 24 hours’ notice is required to cancel or reschedule a class.
  • Late cancellations or no-shows will result in the loss of that session.
  • Classes may be cancelled within 24 hours if minimum attendance is not met.
  • In the event of a class cancellation, we will do our best to move you to an alternative class or date where possible.
  • Instructors reserve the right to cancel or reschedule classes; clients will be notified as soon as possible.

Health & Safety

  • Please inform your instructor of any injuries, medical conditions, or pregnancies before class.
  • Participation is at your own risk; Vyla Pilates is not liable for any injury or loss resulting from participation.
  • Suitable clothing and grip socks are mandatory for safety and hygiene.
  • Please arrive on time — late arrivals may not be permitted once the class has started.

Studio Etiquette

  • Mobile phones must be on silent during classes.
  • Please respect the studio space, instructors, and fellow clients at all times.
  • All equipment must be cleaned after use with the provided wipes.

Memberships & Packages

  • Memberships auto-renew unless cancelled prior to the renewal date.
  • Freezes or extensions are granted only in specific circumstances (e.g. medical reasons or travel).
  • Introductory offers are valid once per person and are non-transferable.

Privacy & GDPR

  • Vyla Pilates complies with the UK General Data Protection Regulation (UK GDPR).
  • Personal data collected (such as name, contact details, health information, and booking history) is used solely for the purpose of managing your membership, bookings, and communication.
  • Your information is stored securely and accessed only by authorised personnel.
  • We will never sell or share your personal data with third parties without your consent, unless legally required to do so.
  • You have the right to access, amend, or request deletion of your personal data at any time by contacting us directly.

Liability

  • Vyla Pilates accepts no responsibility for loss or damage to personal belongings.
  • By attending classes, you confirm that you are physically fit and able to participate.